This Privacy Policy explains how juan 365 apk collects, uses, stores, and protects the personal information of players in the Philippines. By registering an account or using our platform, you agree to the practices described here. We are committed to keeping your data safe and handling it responsibly at all times.
Last updated: June 2025 | Applies to all registered players
When you register on juan 365 apk, we collect the personal details you submit, including your full name, date of birth, email address, mobile number, and preferred payment method. This information is required to verify your identity, confirm you meet the minimum age requirement of 21 years, and set up your account correctly. We may also ask for a government-issued ID or other supporting documents when processing withdrawals or completing Know Your Customer (KYC) checks as required by Philippine regulations. Any information you voluntarily provide when contacting our support team — such as details about a transaction or a game query — is also stored to help us resolve your concern efficiently. You are responsible for ensuring that all information you submit is accurate, complete, and kept up to date.
When you access our platform — whether through a browser or the juan 365 apk mobile app — we automatically collect certain technical data to help us deliver a smooth and secure experience. This includes your IP address, device type, operating system, browser version, session duration, pages visited, and in-app navigation patterns. We use this data to detect unusual activity, prevent fraud, improve platform performance, and ensure our services are functioning correctly for Filipino players across different devices and network conditions. This technical data is not used to identify you personally on its own, but may be combined with your account information when investigating security concerns or resolving disputes. We do not sell or share this automatically collected data with third-party advertisers.
Our platform uses cookies and similar tracking technologies to remember your session, maintain your login state, and personalise your experience across visits. Essential cookies are required for the platform to function correctly and cannot be disabled without affecting your ability to use core features such as logging in or completing a transaction. We also use analytics cookies to understand how players in the Philippines navigate the platform, which helps us identify areas for improvement and optimise page performance. You can manage your cookie preferences through your browser settings at any time, though disabling non-essential cookies will not affect your access to the main platform features. We do not use cookies to serve third-party advertising or to track your activity on other websites outside of our platform.
When you make a deposit or request a withdrawal, we collect transaction details including the payment method used, transaction amount in Philippine pesos (PHP), transaction reference numbers, and timestamps. This data is necessary to process your payments accurately, maintain a complete record of your account activity, and comply with anti-money laundering obligations under Philippine law. We do not store full card numbers or complete e-wallet credentials on our servers — payment processing is handled through secure channels, and sensitive financial data is protected using industry-standard encryption. Transaction records are retained for the period required by applicable regulations and may be reviewed by authorised personnel in the event of a dispute or compliance audit. If you have questions about a specific transaction, our support team can assist you using the reference data associated with your account.
The personal data we collect is used primarily to operate and maintain your account, process deposits and withdrawals, verify your identity, and deliver the gaming services you have signed up for on our platform. We also use your information to send you important account notifications — such as transaction confirmations, security alerts, and updates to our terms or policies — through your registered email address or mobile number. Where you have opted in, we may send you promotional communications about new games, bonuses, or platform features relevant to Filipino players; you can opt out of these at any time through your account settings. Your data may also be used to conduct internal analytics that help us improve platform performance, identify technical issues, and develop new features that better serve our players. We do not use your personal information to make automated decisions that would significantly affect your account without human review.
We do not sell your personal information to third parties under any circumstances. However, we may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud infrastructure providers — strictly for the purpose of delivering those services and under binding confidentiality agreements. We may also disclose your information to Philippine regulatory authorities, law enforcement agencies, or financial intelligence units when required to do so by law, court order, or as part of our anti-money laundering compliance obligations. In the event that juan 365 apk undergoes a business restructuring or acquisition, your data may be transferred to the successor entity, and you will be notified of any such change in advance. Any third party that receives your data is required to handle it in accordance with applicable Philippine data protection laws and our own privacy standards.
We implement a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols, and sensitive account information is stored using industry-standard hashing and encryption methods. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff handling player data are trained on data protection responsibilities. We conduct regular security reviews and vulnerability assessments to identify and address potential risks to our systems. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your account and to keep your login credentials confidential at all times.
As a player based in the Philippines, you have rights over your personal data under the Data Privacy Act of 2012 (Republic Act No. 10173). You have the right to access the personal information we hold about you, to request corrections if any details are inaccurate, and to request deletion of your data subject to our legal retention obligations. You may also object to certain types of processing, request that we restrict how we use your data in specific circumstances, and withdraw consent for optional data uses such as marketing communications at any time. To exercise any of these rights, please contact our support team using the details provided on this page — we will respond to your request within the timeframe required by applicable law. Please note that some requests may require identity verification before we can process them, to ensure we are acting on instructions from the correct account holder.
We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. Transaction records, identity verification documents, and account history are typically retained for a minimum of five years following account closure, in line with anti-money laundering requirements applicable to gaming operators in the Philippines. Data that is no longer required for any legal, regulatory, or operational purpose is securely deleted or anonymised in accordance with our internal data retention schedule. If you request account closure, we will begin the process of removing or anonymising your personal data once the mandatory retention period has elapsed. You will be informed of the applicable retention period when you submit a data deletion request.
If you have any concerns about how your personal data is handled on juan 365 apk, our FAQ page covers the most common questions from Filipino players. You can also log in to manage your account preferences or register to get started.